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terms & conditions

Through this website, Petcare Information and Advisory Service Australia Pty Ltd (PIAS) offers an online information service intended to promote interest in household pets and responsible ownership of them.


About PIAS

- PIAS was established in 1966 as an autonomous, non-commercial organisation committed to promoting socially responsible pet ownership.

- Funding is provided by Mars Petcare as a community service and PIAS has as its charter:


  1. to educate owners on the responsibilities of pet ownership;

  2. to undertake original research on the relationship between man and companion animals;

  3. to ensure accurate and reliable information is available to all interested parties on pet-related issues;

  4. to encourage pet ownership in balance with society's needs, and help owners enjoy their pets; and

  5. to provide information on and encourage the correct care of pets.

Access and Use of this Website

Please read these terms and conditions (Terms and Conditions) carefully, especially the disclaimers and limitations of our liability, as by accessing and using this website you accept these Terms and Conditions. You must not use this website if you do not agree to be bound by these Terms and Conditions.

We do not intend to make changes to these Terms and Conditions very often, but we may make changes to them from time to time without liability. Each time you visit this website, you should read our then current Terms and Conditions as your continued use of this website signifies your acceptance of any changed Terms and Conditions.


Limitation and Disclaimer of Liability

Your use of this website is at your own risk. To the full extent permitted by law, PIAS excludes all representations and warranties, whether express or implied, about the accuracy, reliability or completeness of the content of this website. To the full extent permitted by law, PIAS excludes any liability (howsoever occurring) for any representations or warranties (whether express or implied) or information contained in, or any omissions from, this website, including but not limited to, any advice with respect to choice of pet breed.


To the full extent permitted by law, neither PIAS, nor anyone who helped develop, create, produce or deliver the material and information on this website will be liable for any loss or liability you incur related to your use of, or inability to use, this website, or any errors or omissions in the content of this website. This applies even if the loss or liability:

• arises from our negligent act or omission;

• has been notified to us as a possibility; or

• arises directly or results indirectly from any loss or injury.


This exclusion will not, however, cover liability for death or injury caused by our negligence nor liability for a breach of statutory duty where liability may not be lawfully excluded.


In addition, to the fullest extent permitted by law, PIAS and anyone who helped develop, create, produce or deliver the material and information on this website do not accept any liability for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue of profit, or loss or corruption of data arising out of your access to, or use of, or inability to use or access this website, whether arising in tort or contract.


We use our best efforts to ensure that accurate, timely and complete information is provided on this website, but you should use your own independent judgement to verify its accuracy, reliability, content or any other matter. The website is not a substitute for legal advice. You should at all times comply with local and strata title regulations and any other law. To the extent of any inconsistency between any information contained on this website and the law, the law must always prevail.


PIAS does not warrant that the functions contained in this website will be uninterrupted or error-free, or that defects will be corrected. We also do not guarantee that this website or every feature of this website will remain available to you.


Any website may contain viruses, and you are responsible for conducting such test and virus scanning as may be necessary to ensure that this website does not contain any virus, trojan-horse, WORM, phage, trap door or any other code that has the effect of slowing, damaging, limiting or preventing the operation of any part of a computer. PIAS does not warrant that this website or its server is free of computer viruses, bugs or other harmful components or that defects will be corrected even if PIAS is aware of them.




Non-excludable rights

Certain laws, including the Trade Practices Act 1974 (Cth), may imply warranties or conditions or impose obligations upon PIAS that cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to these statutory provisions. If these statutory provisions apply, to the extent to which PIAS is entitled to do so, PIAS limits its liability in respect of any claim under those provisions to the resupply of the relevant information or services.


Restrictions on use

All intellectual property rights subsisting in the contents of this website (including copyright and trademarks) are owned by, or used under licence to, PIAS.

All copyright subsisting in the contents of this publication is, and remains, the property of PIAS at all times. With the exception of images, graphics, logos and trademarks, PIAS grants you permission to reproduce the contents of this publication subject to the requirement that PIAS is acknowledged on any reproduced or quoted material, whether in whole or in part.

You agree to indemnify and hold harmless PIAS, for any and all unauthorised uses you may make of any materials on this website. You further acknowledge that the unauthorised use of such materials could cause irreparable harm to PIAS and that in the event of unauthorised use, PIAS shall be entitled to an injunction in addition to any other remedies available at law or in equity.


You are free to create links to our homepage: in a manner that promotes our objectives, but you are not permitted to create a hyperlink to any other page in this website.



This website uses cookies to improve your experience and to increase the relevance of subsequent visits by remembering which location you selected in this website on previous visits. Cookies do not personally identify users but do identify a user's browser.


If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you may not be able to take full advantage of this website's services.


Links to other websites

This website contains links to other websites that are external to PIAS.


These linked websites are not under the control of PIAS, and we are not responsible for those websites or the conduct of companies linked to this website. These links have been inserted for your convenience and do not constitute endorsement of material on those websites, or any associated organisation, product or service. Subject to any non-excludable rights, PIAS disclaims all warranties, express and implied, as to the accuracy, value legality or otherwise for any materials or information contained on such websites. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites. Users of links provided by this website are responsible for being aware of which organisation is hosting the website they visit.


We make every effort to ensure that links on this website are kept up to date. As most links are to external websites, the currency of the links is dependent upon the owners of those websites letting us know of any changes.


It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites. PIAS does not accept responsibility for information on any external website.


Views or recommendations provided in linked external websites do not necessarily reflect those of PIAS.



For an explanation of PIAS' practices and policies related to the collection, use and storage of our online users' information, please read our Privacy Policy below.



If any provision of these Terms and Conditions is found to be void, unlawful or unenforceable for any reason, that portion of the provision which creates the invalidity, unlawfulness or unenforceability will be severable from these Terms and Conditions and will not otherwise affect the validity and enforceability of any remaining provisions.


These Terms and Conditions will be governed by the laws of NSW, and shall be subject to the non-exclusive jurisdiction of the courts of NSW.
All rights not expressly granted are reserved.

Privacy Policy


PIAS cares about your privacy.

This policy outlines how we manage personal information about you, whether received through this website (at or otherwise.
This policy is intended to represent industry best practice and comply fully with the Privacy Act 1988 (Cth).


When do we collect personal information?


Providing personal information, and how much, is up to you. Those who visit this website or contact us in some other way may choose to submit personal information, such as names, e-mail addresses, telephone numbers and other information that that visitor considers relevant to a question, comment or request.


We make a special effort to advise children to obtain parental permission before providing information, and urge parents to supervise their children's online activities.


We do not knowingly collect any personal information from children at this website without a responsible adult's consent.


What do we do with the information?


We use any personal information that is provided to us solely to respond to your questions, requests or comments and to keep a record of how we have responded. Otherwise we do not disclose or use any information about you without your consent. We do, however, reserve the right to use or disclose any information: if required by law; to cooperate in any legal investigation; to protect PIAS' reputation; if it is necessary to provide you with a service which you have requested; to implement our terms of service; to protect the rights, property or personal safety of another PIAS user, any member of the public or PIAS; if the assets and operations of PIAS' business are transferred to another party as a going concern; or to improve the services that we provide.


Although it is not what we presently do, in the future we may use your personal information to provide you with updated information about this website or provide you with other related information which you may enjoy. We will not send you 'spam' (advertising information) without first asking obtaining your consent. If you are receiving promotional information about PIAS and do not wish to receive this information any longer, you may contact us at the address indicated below to remove your name. Please allow 14 days for this request to be processed.


We never sell personal information to any third party.


Accessing your information


We will provide you with access to any personal information we hold about you, upon your written request. If you would like us to update, change or delete any information we have about you, then please contact us at the address indicated below. Please allow 14 days to respond to your request.


Storage and security of your information


PIAS will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We require our employees and data processors to respect the confidentiality of any personal information held by PIAS. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. PIAS will not be held responsible for events arising from unauthorised access to your personal information.


What should I do if I have a question or complaint?


If you have a question or complaint about our treatment of your personal information then please contact us in any of the following ways:


You may send an email to us at:

You may also write, fax or call us at:
Petcare Information and Advisory Service Australia Pty Ltd,
685 Burke Road,
Vic 3124 Australia

Phone: +61 3 9827 5344
Fax: +61 3 9827 5090


Status of this policy

From time to time our privacy policy will be reviewed and may be revised. PIAS reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on this website.
The amended privacy policy will apply between us whether or not we have given you specific notice of any change.

Petcare Information and Advisory Service